Decisions, decisions…There’s no shortage of options today in the marketplace today. Choosing a family-owned contractor vs. a corporate one is one of them. But how does that choice benefit, you, the customer? Here’s a look at a few of the merits of opting to hire a family-owned vendor:
Loyalty
Family-owned businesses are often operated by people who live and work in their respective communities, meaning they’re usually more invested in their service area than a faceless corporation. To that end, they tend to work with local vendors and suppliers, making the financial impact more concentrated. When more money stays local, this bolsters the economy on a micro level.
Quality
While large corporations can often compete on price, that doesn’t mean the quality is there. They often cut corners to keep costs low. However, a family-owned enterprise is usually more committed to this value because they usually have closer working relationships with their vendors and partners.
Longevity
Family-owned companies tend to fare better in tough times because they take ownership for their business. They also benefit from the experience and wisdom of previous generations who have overcome similar challenges in the past. Put simply, deeper roots can mean staying power.
Employee-centric
Workers employed by a family-owned organization often feel like they’re part of an extended family. This enables the employees to take more pride in their work, because they’re not just a number, but an asset. They also usually have a greater sense of purpose derived from their work, which translates to a better customer experience. Happy employees mean happy customers.
Better customer service
Family-owned operations approach the job at hand differently. It’s more relationship-based than transactional. They’d rather win business on the basis of loyalty rather than churning out a quick profit as the end-all, be-all. With this in mind, they tend to dive deeper than their corporate competitors. Staff take the time to learn your pet’s name and know where you like to vacation, for instance. In other words, ultimately it’s about a relationship, not a sales quota.
UMC, Inc. is proud to be a family-owned enterprise. In 1972, our founder and his family started a plumbing business with the vision to provide quality service while helping others learn about the trade. Today, that same man and his family continue to lead the industry in commercial HVAC and plumbing by providing a clean, quality service for the communities they help build. We’d be delighted to win your business and show you how our family-owned status translates into a winning experience. (801) 254-4038
